CRM - business maps

Marketing
Sales
Service
Marketing

Marketing resource management
http://www.destinationcrm.com/articles/default.asp?ArticleID=3459
http://www.dmreview.com/article_sub.cfm?articleId=1017250
http://www.dmreview.com/article_sub.cfm?articleIid=1017250

Segmentation and list management
http://erp.esworkplace.sap.com/socoview(bD1lbiZjPTgwMCZkPW1pbg==)/smdisplay.asp?id=A7DBB4F2D4F24AB589EE952E2BD80CD0&fragID=&packageid=DBBB6D8AA3B382F191E0000F20F64781&iv=
http://www.interlinkone.com/software/ListManagementSegmentation.asp

campaign management
http://www.capterra.com/campaign-management-software
http://en.wikipedia.org/wiki/Campaign_management_tools

trade promotion management
http://www.forrester.com/Research/Document/Excerpt/0,7211,39591,00.html
http://www.sap.com/industries/consumer/tradepromotion/index.epx

Lead management
http://www.marketingpower.com/content18727.php

SALES

Sales planning and forecasting
http://erp.esworkplace.sap.com/socoview(bD1lbiZjPTgwMCZkPW1pbg==)/smdisplay.asp?id=7EF14C55F18D45C2B2DE43ECA3038CA3&fragID=&packageid=DBBB6D8AA3B382F191E0000F20F64781&context=&iv=
http://www50.sap.com/businessmaps/89CF570C74ED4C6AA1304EE0C7538237.htm

Territory management
http://www.prioritymanagement.com/EN/territory_management_&_prospecting/
http://www.derbymanagement.com/knowledge/pages/tactics/territory.html


Accounts and contacts
http://erp.esworkplace.sap.com/socoview(bD1lbiZjPTgwMCZkPW1pbg==)/smdisplay.asp?id=E7002786041C41D28C51F051A24B7190&fragID=&packageid=DBBB6D8AA3B382F191E0000F20F64781&iv=

oppurtunity management
http://www.2020software.com/products/SAP_Business_One_Sales_Opportunity_Management.asp

Quotation and order managemet
http://www50.sap.com/businessmaps/660CDE2DA22B4D50A257C0BA28F204BC.htm
http://erp.esworkplace.sap.com/socoview(bD1lbiZjPTgwMCZkPW1pbg==)/smdisplay.asp?id=81FAFD97EA1E42B0BC4B91C0C72BE7A4&fragID=&packageid=DBBB6D8AA3B382F191E0000F20F64781&iv=\

Incentives anntd commission management

Time and travel